|
|
|
 |
SEARCH
NEWSLETTER REGISTRATION
|
|
Premium EDI ServicesTailored performance with à la carte service. Secure performance of your system Smooth operations and a secure B2B/EDI connectivity are the nuts and bolts for Crossgate clients. We want everything to go according to plan, so we put everything we’ve got into service, monitoring, transaction processing and process management. In order to secure the performance of your system, we are not only there for you 24 hours a day, seven days a week, but we also provide a service that fits your business perfectly.
Premium EDI-Services Gold - The enhanced package for a secure performance.With Premium EDI-Services Gold, you get the standard package with many additional services included and extended manned office hours from 7am to 8pm. It includes active GP Monitoring and alerting the client when there are problems.
|
Premium EDI-Services Silver - The basic package for a secure performance.Premium EDI-Services Silver is our standard package for service and support. With this package, you enjoy a Standby Service 24/7 with manned office hours from 9am to 5pm.
|
Premium EDI-Services Platinum - The all inclusive package for a secure performance.Premium EDI-Services Platinum offers maximum service and 24/7 manned office hours. maximale Serviceleistungen und 24/7 Präsenzzeiten. Around the clock, decidedly the maximum support and operations you can get.
Even changes at business partners are adapted free of charge. It doesn’t get better than this...
|
Day and night, our experts are attending to over a billion transactions per year.
Three-tier Support Team takes care of finding a solution
- 1st Level Support: A Service Desk to record, dispatch and monitor customer inquiries and take care of incident management.
- 2nd Level Support: Technical system support to process and analyze inquiries and incidents of nonconformance or problematic cases
- 3rd Level Support: Hard- and software specialists
When a situation requires an escalation in order to reach a solution, it is sent to the proper management using approved channels.We keep the process and appropriate authorities transparent for our clients.
The high quality of our digitalization services
is well-kept by our continuous receipt inspections and the 100% control of invoices over 10,000.00 € net. We also ensure complete processing for an amount of up to 20,000 invoice documents within 48 hours of receipt.
|
DOWNLOADS |
Broschures
 EDI2all Flyer
Portfolio Broschure
--------------------------------------------
Costumer magazine
Business In Progress
--------------------------------------------
Studies
Electronic interaction in
the automotive industry
Cross Automation
Champion 2006
--------------------------------------------
User Reports
EDI – selektiv and flexible
|
GARTNER RESEARCH
|
 |
|
|
|
|
Recommend this page
Print this page